When can I sign up?
You can opt in now here where you can pay the £30 charge. You will be taken through our MyAccount system where you will be asked to log in or register if you've not used the system before. If you'd prefer not to register an account you can continue as a guest.
What if I don’t want to pay?
It is a voluntary opy in service – if you don’t want to pay you don’t have to but you will not receive any garden waste collections. We'd encourage people to compost, take it to the tip or consider sharing with a neighbour and split the cost.
Are there any concessions?
Is this not already included in my council tax?
Council tax does not cover all of our costs. The additional funding provided by Central Government is rapidly decreasing and Lancashire County Council is withdrawing the £1million subsidy we receive for recycling due to cuts in funding, which it is receiving. To protect and maintain this service a charge is being introduced.
Will I still use my brown bin?
No. You will receive a new grey bin.
What do I do with my brown bin?
We are changing the way we collect paper and cardboard so you should now be using your brown bin for paper and cardboard, you can mix them together. This will mean we can get rid of the green boxes and black pods. The change to how we collect paper and cardboard is based on feedback from residents. Your brown bin will be emptied every four weeks.
Can I share a bin with a neighbour?
Yes, as long as one of you takes responsibility and registers and pays for the service.
Can I still put the same things in my grey bin?
Yes, garden waste but not food waste. Items that can be included are: leaves, weeds, grass cuttings, garden prunings, twigs and small branches, windfall fruit, straw and sawdust from domestic pets and cut flowers.
I live in a flat/shared accommodation – what happens?
You will need to speak to your neighbours or your landlord to see if they are willing to pay for future garden waste collections.
How many collections will I receive?
You will receive a minimum 22 collections per year, which equates to around £1.30 per collection. There will be a gap between collections over the Christmas period.
If I sign up part way through the year do I get a discount?
No. The price is per bin per subscription year regardless of when you sign up. The subscription year runs from 1 May to 30 April.
Will my collection day change?
In order to ensure collection rounds are efficient it may be necessary to change your collection day but we will let you know if that's going to be the case.
If I don’t want to sign up how can I get rid of my garden waste?
You can take your waste to the tip or home compost. Those on certain benefits may be eleigible for a free composter - contact us for more details.
How will the bin crew know I have signed up to the service?
You will receive a sticker for your grey bin and the crews will have a list of properties that are signed up to the scheme.
What happens if I move house?
You must leave the grey bin at the property you have registered for the service for. If you move to another property already registered you will not need to do anything at your new property. If the new property is not registered you will need to sign up to the scheme from that address. We'd recommend that you pass the cost of the subscription on to the people buying your property.
Can I get a refund if I cancel the service?
Only within 14 days of receiving your terms and conditions. Following this period no refunds will be issued.
Can I get a refund if my collection is missed?
No. Missed collections are rare and there may be a reason why your bin hasn’t been emptied. If we do fail to collect your bin please report it at chorley.gov.uk and we will respond accordingly.
I don’t currently have a garden waste collection. What do I do?
Only properties that currently have a brown bin emptied can be signed up to the scheme.
I don’t have garden waste in winter. Do I get a reduction?
No. The charge is for a full year and we cannot reduce the charge based on the number of times the bin is used.
I live in South Ribble but have my bins emptied by Chorley Council, what will happen?
All residents in South Ribble, for whose properties we empty the bins, will continue to receive fortnightly garden waste collections. As South Ribble is yet to introduce a charge for garden waste collections the cost will be met through an agreement we have with our neighbouring authority and those residents will not have to pay the £30 annual charge this year.
Will this chargeable service increase fly tipping?
We have consulted with other local authorities (4 of the 12 Lancashire councils already charge for this service along with many others across the country) and none have experienced a noticeable increase in fly tipping.
Can I just put my garden waste in my domestic waste (green) bin?
We would advise you not to. Putting it in your green bin will mean it will go to landfill, which may be more costly in the long term. It costs around £20 per tonne to compost if disposed of in the new grey bin but £120 per tonne if you put it in your green bin and it goes to landfill. We’d advising composting at home or taking to the tip if you only have a small amount of garden waste as this is better for the environment. You could also consider sharing a bin with a neighbour.
Will you take extra waste at the side of my grey bin?
No, only garden waste in your grey bin will be collected.
Why not put up council tax instead of having a charge for garden waste collections?
Not everyone uses our garden waste service so we thought the fairest way was to introduce a subscription-based charge. We are already proposing to increase council tax by two per cent this year (equivalent of 7p per week for an average Band D property). If we were to increase it any more we’d have to hold a referendum.