• Online

    You can report a problem, request  services and pay us by using our Do it online service.

  • Ring

    Phone lines are open 8am to 6pm, Monday to Friday excluding bank holidays. All Council services can be reached during these hours by ringing 01257 515151.

    Outside of office hours an emergency service is available by ringing 01257 515142

  • Chat now

    Chat Now is available 8am to 6pm, Monday to Friday excluding bank holidays and gives you direct online access to our Customer Service team.

    Just click on the Chat Now link to speak to a member of our team.

  • Write

     

    ​Benefits, Business Rates, Council Tax, Environment & Neighbourhoods, Licensing

    PO Box 13
    Chorley
    PR7 1AR

    ​Building Control, Housing, Planning, all other service enquiries

    Civic Offices
    Union Street
    Chorley
    Lancashire
    PR7 1AL

    ​Insurance Claims

    Insurance & Risk Office
    Shared Assurances Services
    Chorley and South Ribble Borough Councils
    Civic Centre
    West Paddock
    Leyland
    PR25 1DH
       

     

  • Visit

    If you are planning to visit us the Council offices are open from 8.45am to 5pm Monday to Friday, excluding bank holidays.
      Civic Offices
      Union Street
      Chorley
      Lancashire
      PR7 1AL
      View on Google Street View 

  • Customer service standards

    We are committed to ensuring that you experience the best possible customer service. You can download our Customer Charter to find out more about our promises to you.